Mr. Sandeep Jain, the Director and CEO of Empire Industries Limited – Grabbit+ has been instrumental in its rise as the market leader in vending solutions since inception. An alumnus of IIM Kolkata, he previously held a pivotal role in a globally renowned FMCG Company.
Mr. Jain shares his thoughts and vision for the company he leads.
Mr. Sandeep Jain
Director and CEO of Empire Industries Limited
I had an unshakable belief in the efficacy of the vending concept and foresaw its impact on present day retail trade. As such, we first focused on creating the necessary framework for providing top notch vending solutions in the country. The name that Grabbit+ has achieved in the vending services market has been possible due to the concerted efforts of our entire team in driving our vision to be the most preferred vending service provider across the corporate network. We began with one machine at a single corporate location and have now installed over 1000 vending machines across the country. The success of Grabbit means that we have to work harder than before & the responsibility has encouraged us to take on tougher challenges for our customers who have responded positively. Grabbit+ has become a modern retail channel for our suppliers and patrons, alike. In order to build what was at that time an almost unknown and an even less accepted concept, we had to create a BIGGER & BETTER reach.
The endeavor to make available premium vending solutions to our clients culminated into a fruitful partnership with the US based Crane Merchandising Systems which is the largest manufacturer of best in class vending machines, in addition to many other reputed brands from different parts of the world. Our team continuously strives to innovate, helping transform workplaces through the implementation of seamless, technologically advanced machines and most efficient inventory tracking solution in the world. Thus, we have steadily grown our business to double not only the numbers of branches PAN INDIA, but also our clientele of leading corporate houses.
This exponential growth has been the result of our rigorous service standards which set us apart which are:
- Best in class International Machines from different parts of the world.
- Robust Supply chain which enables the refilling of machines on time.
- Stocking of Food and Beverages of reputed brands.
- Periodic preventive maintenance to minimize the complaints of machines.
- 24 x 7 Customer Care Support.
- Less than 4 working hours complain resolution.
As we expand, we continue to offer young, ambitious graduates through our dedicated training and development, opportunities that allow these enthusiastic professionals to not merely earn, but more importantly, to learn. We are extremely fortunate to have picked a team of outstanding individuals who have, together, built a world–class business. We believe that ‘Excellence’ is the unlimited ability to improve the quality of what you have to offer. Our ability to identify opportunities and innovate has resulted in diverse products, such as the Personal Care vending machine, Stationery vending machine, IT Accessory vending machine, Protective Personal Equipment vending machine, Necta Vending machine for perishable products, Condom vending machine, Crane Merchant Media Vending machine for snacks and beverages and Sanitary Napkin vending machine for feminine care.
It has made Grabbit+ achieve numerous milestones over this decade and we have added one more feather to our cap with the launch of a revolutionary concept, “Grabbit Café – A Complete Automated Solution” that provides an eclectic array of products in minimal spaces. Every single achievement was only possible through sustained effort, using our knowledge and astute understanding of vending technology; the forces that drive our business mission of having customer focused, process driven operations through the use of modern technology, by ethical means. Grabbit+ is proud to be the pioneer, introducing these international vending machines in the Indian corporate market.
Grabbit+ is steadfastly committed to innovation and improvement in our products, as well as services. As a growing industry, we are inevitably going to face some challenges. Nevertheless, we are confident that having learnt the nuances of this trade and with the experience gleaned through these lessons, Grabbit+ will emerge as an icon of vending retail across the country and the world will watch its unique success story. The opportunity to create a world class business from scratch is one that few people are lucky to have and for all of us, this experience promises to be a great adventure.
We remain grateful for your support and encouragement through our journey and remain committed to augmenting our product range that supports the better lifestyle for our customers.