An IT leader, with a detailed understanding of IT Service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations. This role requires a deep focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
Basic Qualifications:
Bachelor’s degree or equivalent
Intermediate-Advanced English fluency
At least 2 years of experience in managing IT projects or operations teams
At least 3 years of Technical Operations experience
At least 3 years of experience in People Management
At least 3 years of experience in IT systems and infrastructure
At least 3 years of experience with desktop platforms and operating systems
At least 3 years in technical operations or end user technical support
Preferred Qualifications:
At least 5 years of experience in People Management
At least 5 years of experience in Project Management (planning, executing, tracking)
At least 5 years of experience in IT systems and infrastructure
ITIL Certification
At least 4 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
Capital One will only consider candidates that are Mexico citizens or permanent residents.
At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.
...its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Insight Global. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is...
...Description: NoGigiddy is looking for a creative and motivated Entry-Level Social Media Manager to join our remote team. In this role, you will... ...eager to start their career in social media and digital marketing. No college degree is required, but a passion for social...
...TAX SENIOR: We seek highly motivated entry level accounting professionals to join our dynamic Tax Services division. Our team helps clients improve their... ...ESSENTIAL JOB FUNCTIONS of the TAX SENIOR ROLE: Prepare tax returns for individuals, partnerships, and corporations...
...Position Summary: The Shipping & Receiving Clerk is responsible for efficiently receiving, storing, and distributing materials, equipment... ...movement. Transport materials and items between receiving, warehouse, production, storage, and staging areas using hand tools,...
...Water Meter Reader North Port, FL $17.21 Temporary for 1 month Job Summary The Water Meter Reader is responsible for the accurate reading and recording of all water and reuse water meters. This position also performs minor repairs to meters and boxes, troubleshoots...