Job Description

The company

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. 

Our passion for sport is unrivalled and our timing systems are tried, tested and trusted by a range of professional sports and athletes. In basketball the NBA and FIBA, in cycling the Tour de France, Giro d’Italia and La Vuelta a España and in motorsports MotoGP TM are just some of the names that rely on Tissot as their Official Timekeeper. We provide innovative and traditional watches for our customers who appreciate our commitment to quality, authenticity and excellence.

Job description

Ecommerce Specialist

The Swatch Group (U.S.) is looking for an Ecommerce Specialist who will be responsible for assisting with the management and growth of our direct-to-consumer corporate websites, Amazon and V2C national channels. This role supports and expands existing e-commerce sales through marketing, merchandising, and promotional techniques for all online channels. This role is crucial in ensuring that the company's e-commerce operations run smoothly across all ecommerce channels, are well-maintained, and continuously grow. The Ecommerce Specialist must be detail-oriented, proactive, and adaptable, with a strong understanding of the digital retail environment and customer-centric strategies.

This is an office based position in Miami, Florida.

Profile

Primary Duties and Responsibilities:

• Regularly audit and analyze e-commerce platforms to ensure accuracy, currency, and quality of content across various categories. Resolve any errors and ensure proper merchandising.
• Manage product updates and new collection launches, ensuring accurate product details, stock availability, pricing, and sell-out performance. Oversee the launch process from product uploads to banner updates.
• Use reporting tools to prepare monthly reports, identify trends, analyze sales data, and find opportunities to enhance the e-commerce experience. Forecast potential impacts of proposed changes.
• Monitor inventory levels, ensuring stock availability and timely replenishment. 
• Address and resolve any technical issues to ensure a seamless customer experience. Manage customer inquiries and reviews across platforms (Salesforce, Google, Meta).
• Uphold brand standards across all retailer and national accounts’ websites. Ensure digital assets and product presentations align with the brand’s identity. Create and provide necessary digital content to drive brand awareness and sales.
• Collaborate on content calendars for campaigns, promotions, and email strategies. Ensure flawless execution of all digital initiatives. Assist with campaign setups upon request. 
• Assist with regular updates and optimizations for Instagram Shop and PromoBoxx, ensuring content is accurate, timely, and aligned with marketing campaigns.
• Stay informed on digital retail trends, consumer behavior, and opportunities. Assist with global projects from HQ, ensuring they align with local market needs.
• Monitor and manage grey market issues to ensure compliance with brand policies and protect the brand’s integrity.
• All other duties assigned by Management

Professional requirements

Education and Experience Requirements:

• 4 year College degree in Business, Marketing or similar field is required
• 3-5 years of experience in e-commerce role; experience in luxury accessories/jewelry preferred
• Minimum of 2 years experience in email marketing
• Excellent communication skills; written and verbal
• Experience with Google Analytics
• SEO knowledge
• Strong interpersonal and creative skills
• Must be highly proficient in Microsoft Office Suite (Excel experience required)
• Magento knowledge preferred
• Photoshop is a plus
• Excel experience must be at an intermediate level
• HTML knowledge is a plus

Physical Requirements:

This is primarily a sedentary office position which requires the Ecommerce Specialist to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.

Additional Skill Requirements:

• Must be self-motivated and a self-starter; quick learner for a multifaceted business and companion domestic and international staff;
• Must possess strong organizational, project management and problem-solving skills with multi-tasking abilities in a fast-paced corporate environment;
• Arrive early and work late if necessary
• Understand and follow posted work rules and procedures
• Accept constructive feedback
• Must be a team player

This description outlines the basic responsibilities and requirements for the role. This is not a comprehensive listing of all job duties of the Ecommerce Specialist. Duties, responsibilities and activities may change at any time with or without notice.

Languages

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount

For more information please see

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