I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...Construction is a growing, employee-owned water and wastewater general contractor currently looking for a 2026 Summer Accounting Intern. The internship position will provide an opportunity for a currently enrolled college student to gather accounting knowledge from a construction...
...II location:MN AKFM 100 State Ave, Faribault MN 55021 duration:1+ months shift: 10:00am-6:30pm Additional Job Details: Required vaccinations: no active contagious diseases MMR (Measles Mumpes Rubella) Varicella TDaP Hepatitis B Covid-19+ Influenza Description: The...
...Overview Cleaning facility PIC performs the tasks associated with ensuring a barge is safe for entry by testing the atmosphere. Once the barge is tested safe by a licensed industrial hygienist the helper will then perform the duties required to strip and clean the barge...
...based in Thousand Oaks, CA. The ideal candidate will have substantial experience in human factors engineering, particularly within medical devices, and will be responsible for ensuring that drug delivery systems adhere to usability and regulatory standards. The role...
At Always Best Care, we provide compassionate, high-quality in-home care for seniors and individuals needing support with daily living... ...(TBA) - confirmed schedule will be finalized soonType of Care: Dementia care - full care supportTarget Start Date: December 2025 Responsibilities...