I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...with around 140 students. Were a supportive team that works closely together to provide an outstanding school experience, and our teachers play a vital role in supporting the schools success. We work together as a team to ensure all students safety and social-...
Are you looking for a job with a predictable schedule where youd be a part of an awesome team that enjoys the challenging work of sustaining a growing and thriving owner operator led McDonalds Organization? If you answered yes, we would love to meet with you! We ...
...Correcting payment allocations in our system of record Benefits & Perks Include: ~ Medical, Dental, & Vision Insurance ~ HSA & FSA Accounts ~401K, with 4% company contribution (after 1 year of service)~ Paid time off (17 days per year)~ Paid holidays off (7...
...Position Summary The analyst will leverage expertise in SAP SD, OTC processes, and Electronic Data Interchange (EDI) to deliver scalable solutions, optimize business workflows, and ensure seamless integration with partners and other systems. What you'll do Gather...
...working knowledge of Syndicated Data (CIRCANA (IRI), Nielsen, etc.) Experience working in a Food and Beverage, or CPG sales environment strongly preferred. TRAVEL REQUIREMENTS: Occasional air and car travel may be required; may require traveling outside of the U.S....