Job Description

Our client is seeking four (4) Customer Service Representatives to join their Customer Service department. This role involves daily customer interaction—both by phone and in person—while performing essential duties related to account management, billing, and customer inquiries. Representatives may be assigned to work in the Branch Office, Customer Care Center, or Accounts Administration.

Key Responsibilities

• Provide timely and accurate information to customers by phone and in person.
• Process customer work orders and account changes in accordance with department policies.
• Handle escalated or irate customer interactions with professionalism.
• Accurately record and update customer transactions and account details.
• Research and resolve billing questions and account-related issues.
• Communicate policies, procedures, fees, and rates clearly to customers.
• Collaborate with internal teams to ensure service requests are handled appropriately.
• Cross-train in additional customer service areas as needed.
• Maintain regular attendance and compliance with all company policies.
• Be available to work during emergency conditions if required.

Qualifications

• Strong communication and customer service skills.
• Ability to manage difficult conversations with professionalism.
• Attention to detail and accuracy in data entry and account management.
• Prior customer service or call center experience preferred.
• Proficiency with office systems and standard software (e.g., Microsoft Office).

Location: Hanahan, SC

Schedule: Full-time, Monday–Friday, 8:00 AM – 5:00 PM

Pay: $19.00/hour

Job Type: Temporary (12–22 months, based on project timelines)

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