Job Description

Title : BA Scrum Master

Location : Alameda, CA 94502

Required

What we need : Need BA Cum Scrum Master with Medical Device experience.

Only Local to Alameda CA within 30 Miles.

We are looking for an experienced BA/Scrum Master to lead Agile delivery and business analysis for our complaints handling platform . The role combines Scrum Master responsibilities with business analysis expertise , ensuring smooth sprint execution, backlog refinement, and compliance with regulatory standards.

Key Responsibilities:

Scrum Master Responsibilities

• Facilitate Agile ceremonies : daily stand-ups, sprint planning, retrospectives, and reviews.
• Remove impediments and ensure the team adheres to Scrum principles and timelines.
• Coach the team on Agile best practices and foster a culture of continuous improvement.
• Collaborate with Product Owners to prioritize backlog and align sprint goals with business objectives.
• Track and report team performance metrics using JIRA dashboards.

Business Analyst Responsibilities

• Gather, analyze, and document business requirements for complaints handling workflows.
• Create user stories, acceptance criteria, and process flows in JIRA and Oracle Agile.
• Conduct requirement workshops with stakeholders and ensure traceability.
• Validate solutions against regulatory compliance (e.g., ISO, GDPR) for complaint data.
• Support UAT and ensure deliverables meet business needs.

Required Skills & Tools

• Agile & Scrum Expertise: Certified Scrum Master (CSM/PSM) preferred.
• Tools:
  • JIRA backlog management, sprint planning, reporting.
  • Oracle Agile PLM change management and compliance workflows.
• Domain Knowledge:
  • Complaints handling processes in regulated industries (e.g., healthcare, finance).
  • Familiarity with root cause analysis , escalation workflows, and SLA tracking.
• Strong communication and stakeholder management skills.

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