Job Description
Technical Sales Support Manager
📍 Location: Georgia. | 💲 $100k + Bonus
Join a Growing Motor and Gearbox Products Manufacturer!
Full benefits, 401k match, PTO, Annual Bonus
We are seeking a dynamic Technical Sales Support Manager to provide expert support to our Sales Team across our Motor and Gearbox product lines . In this leadership role, you will oversee the technical support and services team and ensure the smooth operation of all related functions. Responsibilities include delivering high-quality technical assistance to customers, resolving technical inquiries and issues, and partnering closely with Field Sales Managers to drive customer satisfaction and support sales success. This role has 2-3 Direct Reports.
🔍 Key Responsibilities:
- Lead and manage the technical support and service team, ensuring customers receive expert guidance, timely issue resolution, and exceptional service.
- Champion the company’s vision, mission, and guiding principles in all activities and decision-making.
- Maintain a safe work environment by strictly following Safety, Health, and Environmental guidelines and using appropriate personal protective equipment.
- Actively engage in training, seminars, and professional development opportunities to stay current with industry trends and best practices.
- Consistently follow company procedures, policies, and protocols to ensure operational excellence and compliance.
🔍 Additional Responsibilities:
- Manage on-site and remote team members, including time and attendance tracking, skill development, and training to address departmental and individual needs.
- Review and approve design drawings and documentation for gears and gear motors, analyzing engineering requirements and recommending modifications to meet customer specifications.
- Collaborate with the Headquarters engineering department to implement necessary design changes.
- Assist in preparing proposals, quotations, and pricing recommendations in coordination with Sales and Executive leadership.
- Maintain thorough knowledge of the company’s products, equipment capabilities, and engineering principles to provide expert guidance.
- Consult with customers via phone, email, or on-site visits regarding product capabilities, physical properties, and application-specific solutions.
- Support application-related product performance, troubleshooting, and product recommendations to ensure optimal customer outcomes.
- Perform basic design engineering tasks and deliver position-related technical presentations as needed.
- Serve as a liaison between the fabrication department and customers to ensure smooth communication and project execution.
- Contribute to product testing and development initiatives, ensuring performance and reliability standards are met.
- Investigate and resolve work-in-process issues to maintain production quality and efficiency.
- Recommend and implement process improvements, including changes to operations, equipment utilization, and workflow optimization.
- Monitor assigned operations to ensure adherence to approved methods, quality standards, and safety requirements.
- Evaluate supplier proposals for potential process improvements or equipment modifications and provide recommendations for implementation.
✅ Requirements:
- Education: Bachelor’s Degree in Engineering (Mechanical, Industrial, or Electrical preferred) is required.
- Experience: Minimum of 5 years of experience in manufacturing and/or technical support.
- Communication: Strong proficiency in reading, writing, and comprehending English.
- Technical Skills: Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
🌟 Perks:
- Bonus program
- Competitive base salary
- Comprehensive benefits package, including medical, dental, and vision coverage, plus life insurance.
- 401(k) plan with employer match, paid time off (PTO), and paid holidays.
- Strong opportunities for career growth and advancement within the organization.
🚀 Join a high-growth company where innovation, quality, and leadership are valued!
📞 Call Top Dog Engineers: 601.607.8217
Job Tags
Permanent employment, Work at office, Remote work,