Job Description

Technical Sales Support Manager

📍  Location: Georgia.  | 💲 $100k + Bonus

Join a Growing Motor and Gearbox Products Manufacturer!

Full benefits, 401k match, PTO, Annual Bonus

We are seeking a dynamic Technical Sales Support Manager to provide expert support to our Sales Team across our Motor and Gearbox product lines . In this leadership role, you will oversee the technical support and services team and ensure the smooth operation of all related functions. Responsibilities include delivering high-quality technical assistance to customers, resolving technical inquiries and issues, and partnering closely with Field Sales Managers to drive customer satisfaction and support sales success.  This role has 2-3 Direct Reports.

🔍  Key Responsibilities:

• Lead and manage the technical support and service team, ensuring customers receive expert guidance, timely issue resolution, and exceptional service.
• Champion the company’s vision, mission, and guiding principles in all activities and decision-making.
• Maintain a safe work environment by strictly following Safety, Health, and Environmental guidelines and using appropriate personal protective equipment.
• Actively engage in training, seminars, and professional development opportunities to stay current with industry trends and best practices.
• Consistently follow company procedures, policies, and protocols to ensure operational excellence and compliance.

🔍  Additional Responsibilities:

• Manage on-site and remote team members, including time and attendance tracking, skill development, and training to address departmental and individual needs.
• Review and approve design drawings and documentation for gears and gear motors, analyzing engineering requirements and recommending modifications to meet customer specifications.
• Collaborate with the Headquarters engineering department to implement necessary design changes.
• Assist in preparing proposals, quotations, and pricing recommendations in coordination with Sales and Executive leadership.
• Maintain thorough knowledge of the company’s products, equipment capabilities, and engineering principles to provide expert guidance.
• Consult with customers via phone, email, or on-site visits regarding product capabilities, physical properties, and application-specific solutions.
• Support application-related product performance, troubleshooting, and product recommendations to ensure optimal customer outcomes.
• Perform basic design engineering tasks and deliver position-related technical presentations as needed.
• Serve as a liaison between the fabrication department and customers to ensure smooth communication and project execution.
• Contribute to product testing and development initiatives, ensuring performance and reliability standards are met.
• Investigate and resolve work-in-process issues to maintain production quality and efficiency.
• Recommend and implement process improvements, including changes to operations, equipment utilization, and workflow optimization.
• Monitor assigned operations to ensure adherence to approved methods, quality standards, and safety requirements.
• Evaluate supplier proposals for potential process improvements or equipment modifications and provide recommendations for implementation.

✅  Requirements:

• Education: Bachelor’s Degree in Engineering (Mechanical, Industrial, or Electrical preferred) is required.
• Experience: Minimum of 5 years of experience in manufacturing and/or technical support.
• Communication: Strong proficiency in reading, writing, and comprehending English.
• Technical Skills: Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

🌟  Perks:

• Bonus program
• Competitive base salary
• Comprehensive benefits package, including medical, dental, and vision coverage, plus life insurance.
• 401(k) plan with employer match, paid time off (PTO), and paid holidays.
• Strong opportunities for career growth and advancement within the organization.

🚀 Join a high-growth company where innovation, quality, and leadership are valued!

📞 Call Top Dog Engineers: 601.607.8217

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