Job Description

Why Valvoline Global Operations?


At Valvoline Global Operations , we’re proud to be The Original Motor Oil , but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco , one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future.

With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion.

Our corporate values— Care, Integrity, Passion, Unity, and Excellence —are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to:

• Treating everyone with care.
• Acting with unwavering integrity.
• Striving for excellence in all endeavors.
• Delivering on our commitments with passion.
• Collaborating as one unified team.

When you join Valvoline Global , you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions.

Customer Service is the designated escalation point for Valvoline customers and supply chain. Tier II manages customer escalations and concerns with a scope of delivery shortages, inventory errors, sourcing issues, improper delivery procedures, and EH&S issues. The role will build strong relationships with internal and external supply chain stakeholders, as well as third-party distributors comprising the Valvoline supply chain network. Tier II is the external face of the supply chain as it flows from Valvoline to our customers every day and ensures our exceptional performance supports their business.

Description:

• Monitor real-time case queue to provide customer service and support for Valvoline Global Installer Channel customers.
• Resolve customer escalations related to delivery performance (on-time) and order accuracy (in-full)
• Manage and respond to cases outside of Tier I customer service scope related to distributors, EH&S (oil spills), and other miscellaneous issues affecting the customer by the Valvoline supply chain.
• Input and communicate direct ship orders directly from supplier to customer in order to rectify inventory and delivery issues caused by direct market short-ship, distributor stocking, order error, or other external factors.
• Provide internal Valvoline Sales and external distributor support for customer setup and integration in the form of store tank setup, backorder reports, open order reports, and stocking decisions.
• Provide feedback to Tier II manager on case entry process and improving utilization of case queue to evaluate trends and recommend improvements.
• Conducting root cause analysis of Valvoline's supply chain and collaborating both internally and externally to strengthen our supply chain.

Requirements:

• Minimum two years of experience in supply chain areas such as Customer Service, Operations, Planning, Logistics, or Purchasing
• SAP work experience preferred
• Customer service experience is an additional plus.
• High school diploma or GED required
• Ability to travel up to 10% of the time

Benefits That Drive Themselves

• Health insurance plans (medical, dental, vision)
• Health Savings Account (with employer base deposit and match)
• Flexible spending accounts
• Competitive 401(k) with generous employer base deposit and match
• Incentive opportunity*
• Life insurance
• Short- and long-term disability insurance
• Paid vacation and holidays*
• Employee Assistance Program
• Employee discounts
• PTO Buy/Sell Options*
• Tuition reimbursement*
• Adoption assistance*

• Terms and conditions apply, and benefits may differ depending on position or tenure.

Valvoline Global is an equal opportunity employer . We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at:.

• 
  
  Email : Valvolineglobalcareers@valvolineglobal.com

This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

Requisition ID: 1944

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