Job Description

Job Title: ServiceNow Developer (with Systems Analyst Experience) - W2 Only - We can provide sponsorship

Location: Westlake, TX - Hybrid

Duration: Long Term

Top Skills:

The main experience they are seeking is work within ServiceNow Flow Design and JavaScript.

Having strong communication and the ability to describe their work is something that they go over in the interview.

Understanding these skills will be needed for the job :

• IT Service Management

• HR Management

• Asset Management

• Change Management

• Knowledge Management

• Custom Application Development

• Reporting

• Service Catalog

• Integrations

• Configuration Management Database

Nice to Haves : ServiceNow certs are nice but not required

We are seeking a highly motivated and experienced ServiceNow Developer to join our IT team. The main responsibility of this role is to design, develop, and implement solutions on the ServiceNow platform to support business processes and drive automation. As a secondary function, the candidate will serve as a Systems Analyst , working closely with business team members to gather requirements, analyse workflows, and support process improvements.

Primary Responsibilities – Development (80%)

• Design, develop, and customize ServiceNow applications and modules using JavaScript, Glide, Flow Designer, and other platform tools.
• Develop and maintain ServiceNow forms, workflows, client scripts, business rules, UI policies, and integrations.
• Participate in Agile development cycles including sprint planning, backlog reminement, and daily stand-ups.
• Build and maintain REST and SOAP integrations between ServiceNow and external systems.
• Ensure code and solutions follow ServiceNow standard processes, including upgrade and scalability considerations.
• Collaborate with QA for testing and deployment in lower environments before production rollout.

Secondary Responsibilities – Systems Analysis (20%)

• Work with business partners to gather and document functional and technical requirements.
• Analyze and evaluate existing systems and processes to recommend improvements or automation using ServiceNow.
• Translate business requirements into actionable stories and technical specifications.
• Assist in user training, documentation, and support for deployed features and enhancements.
• Support release planning and coordination across teams as needed.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5+ years of hands-on ServiceNow development experience.
• Solid understanding of ServiceNow architecture and development standard processes.
• Experience with HRSD ServiceNow module is a bonus.
• Experience with web technologies: JavaScript, HTML, CSS, AngularJS (preferred).
• Familiarity with systems analysis, business process modeling, and requirements gathering.
• Good to have ServiceNow Certifications.

Key Skills:

• Problem-solving mentality and a passion for building scalable solutions.
• Good communication skills – both technical and non-technical.
• Ability to work independently and within a collaborative team environment.
• Agile/Scrum project methodology familiarity.

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