Job Description

Job Title: ServiceNow Architect

Location(s): Charlotte, NC / Dallas, TX/ NJ

Job Summary:

• We are seeking a highly experienced ServiceNow Architect with deep platform knowledge and a proven track record in delivering complex ServiceNow solutions across CMDB, CSDM, and Business Continuity Management (BCM). This strategic role will drive the architecture, design, and implementation of scalable solutions that support enterprise service management, IT operations, and business continuity initiatives.

Required Skills & Experience:

• 10+ years of ServiceNow experience with expertise in development, administration, and architecture.
• Strong scripting capabilities with JavaScript, Glide API, UI/Server scripts, and Business Rules.
• Extensive hands-on experience with CMDB, including Discovery, Service Mapping, and data integrations.
• Deep understanding and practical implementation of CSDM v3+ and related data modeling.
• Proven experience implementing and enhancing BCM modules and workflows within ServiceNow.
• Strong familiarity with ITSM, ITOM, and ITIL v4 frameworks.
• Experience with ServiceNow GRC, SecOps, or similar risk/compliance modules is a plus.
• Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting, Work Space , Service Portal and OOB
• Proficiency in Integration Hub, Service Graph Connector, and platform automation tools.
• Exposure to Service Portal, Workspaces, and OOB/custom widgets.
• Agile/Scrum methodology experience and team collaboration in an enterprise environment.
• Experience in disaster recovery planning and enterprise risk management is a strong plus.

Certifications:

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Application Developer – Nice to have
• ServiceNow Implementation Specialist – ITSM, ITOM, or BCM – Nice to have
• ITIL v3/v4 Foundation– Nice to have

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