Job Description

Position is EXEMPT

POSITION SUMMARY:

Professional work that implements, maintains and troubleshoots enterprise security systems in a complex, integrated information technology systems environment. Consults with internal business customers to determine security requirements.

Provides technical advice and counsel to less experienced analysts.

Required to assist in maintaining 24 X 7 systems availability.

IMMEDIATE MANAGER: Manager, Information Security or Manager, Identity & Access Management

SUPERVISION/DIRECTION RECEIVED: Limited supervision

REQUIRED COMPETENCIES:

Advanced – In-depth understanding of the required competencies with advanced skills and abilities, sufficient to successfully apply them under limited supervision in multiple situations.

Knowledge of:

• Applicable programming languages and coding techniques.

• Systems hardware, software and data communications functionality and capability.

• Systems Development Life Cycle (SDLC) deliverables and tools.

• Process management, performance tracking and measurement tools.

• Data driven problem-solving techniques and technical report writing

• Various cross-platform software systems.

• Configuration management concepts and tools.

• System and business architecture design concepts.

• Information Technology Library Infrastructure (ITIL) framework and best practices.

• Applicable industry standards for security systems.

Skill in:

• Implementing, maintaining, and troubleshooting software systems.

• Designing, creating, and interpreting flowcharts.

• Testing software or hardware security installations, enhancements and upgrades.

• Troubleshooting and resolving software related issues.

Ability to:

• Oversee the work of others, and provide coaching, mentoring and training.

• Set priorities and establish a systematic course of action to ensure accomplishment of objectives on time and within budget.

• Deal with ambiguity and make decisions with limited information.

• Exercise creativity and imagination in approaching assignments.

• Quickly grasp new ideas and concepts.

• Work well within a team and assist others with their assignments.

• Acquire and maintain knowledge of the business of JEA and Technology Services products.

• Research and acquire knowledge of developing information technology trends and emerging technologies.

• Identify what issues need to be communicated and inform others.

• Establish and maintain effective working relationships with internal customers.

• Use communication skills, orally and in writing, with users with varied backgrounds and experience.

• Follow through with commitments.

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