Job Description

Company Description

At Conscious Step, we are on a mission to help people fight poverty in their everyday lives. We make socks partnered with 18 different global nonprofits to give extraordinary purpose to an ordinary purchase. From providing safe water to protecting rainforests, each pair delivers an impact. We are a small team dedicated to changing the world, one step at a time. 

Role Description

This person will help manage various customer outreach channels and work with the team to improve the overall customer experience. This person should possess strong communication skills and enjoy problem-solving.

What you'll do:

• Help both Wholesale and eCommerce customers over various outreach channels, including inbound and outbound email and chat
• Assist the sales team in ongoing account management and customer retention efforts
• Process operational day-to-day tasks such as order writing, tracking, changes, and customer invoicing
• Proactively suggest ways to make internal processes better and assist in executing operational improvements
• Raise common questions or concerns from customers to the rest of the team, and recommend potential solutions, where appropriate
• Review the customer journey and recommend improvements to the team 
• Attend a few trade shows with the team throughout the year (travel required)

Who you are:

• Have a bachelor's degree in a related field
• Experience in Sales Coordination and Sales Operations
• Exceptional people skills and an excellent communicator
• Highly organized & motivated 
• A natural empathetic person who likes to solve problems
• Excited to learn about Conscious Step products and the customer journey
• You have a positive attitude and take the initiative to go the extra mile to find the best solutions
• Experience with programs like HubSpot/CRMs, Google Sheets/Excel, and QuickBooks is preferred. 

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