Job Description

Russell Tobin's client is hiring an Oboarding Specialist (Project Manager)

Employment Type: Contract

Location: Remote

Schedule: Monday-Friday

Pay rate: $40-$46/hr

Responsibilities:

• Own merchant onboarding and implementation with clear, proactive communication.
• Deliver polished presentations and address merchant concerns with empathy and expertise.
• Train merchants on product functionality and best practices.
• Develop collateral to enhance merchant education and product adoption.
• Become a subject-matter expert on the Online Ordering platform.
• Partner with Sales to troubleshoot implementation hurdles.
• Provide actionable feedback to improve product offerings and workflows.
• Uphold high standards for service quality and project timelines.
• Identify opportunities to enhance team efficiency and merchant outcomes.
• Adapt quickly to evolving priorities in a high-growth environment.

Requirements:

• A bachelor’s degree or equivalent practical experience.
• 3-5 years in onboarding, implementation, project management, or account management.
• A track record of precision, meeting deadlines, and meticulous attention to detail.
• Experience collaborating across teams and influencing without authority.
• Strong presentation skills for both internal and external audiences.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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