Job Description

Job Title: Mortgage System Admin

Department: Mortgage Lending

Department Location: Littleton, MA

Reports to: Senior Director, Mortgage Production

Career Stream: Individual Contributor

Classification: Hybrid

FUNCTION: Serve as the primary administrator for the Loan Origination System (LOS), ensuring optimal system performance, reliability, and compliance. Lead system upgrades, integrations, and enhancements while collaborating cross-functionally to drive process improvements. Provide expert-level support, training, and documentation to ensure operational excellence and regulatory adherence.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Maximize the capabilities of the Loan Origination System by testing and documenting system releases, managing report modifications, developing new reports, and executing special projects to support departmental goals.
2. Document all product and fee changes in accordance with vendor requirements and regulatory compliance standards.
3. Perform regular audits of system access, manage user permissions by adding or removing users in compliance with credit union policies, and ensure the overall security of mortgage systems.
4. Monitor investor and mortgage insurance (MI) announcements, assess their impact on operations, and communicate any necessary changes to procedures, products, or processes to relevant staff.
5. Oversee system-related compliance with applicable Federal and State regulations, ensuring timely updates and communication of changes to staff.
6. Manage the vendor documentation process, collect required records, and maintain current information in all relevant systems.
7. Assist the Senior Director, Mortgage Production and Senior Director, Mortgage Origination in implementing procedural changes, updating documentation and forms as needed, and supporting staff training efforts.
8. Support the implementation of new software systems for mortgage operations and act as a liaison between internal teams and third-party vendors, including appraisers, attorneys, and flood certification providers.
9. Prepare and distribute monthly reports for the Credit Committee, Board of Directors, and internal department tracking.
10. Demonstrate behaviors aligned with the credit union’s Fundamentals and the Workers Way culture program.
11. Perform other duties and responsibilities as assigned to support department and organizational goals

Other Duties:

• May be asked to provide coverage in other WCU branches or departments.
• Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• Participates in department and/or organizational projects as directed.
• Performs other tasks or functions as required, requested, necessary or prudent.
• Maintains confidentiality of all member and credit union information and data.
• Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program.

Education

• High School Diploma or equivalent required; Associate degree preferred.

Experience:

• 5–7 years of experience in mortgage lending or mortgage systems administration.
• Strong knowledge of mortgage regulations, LOS platforms, and credit union operations.

Knowledge/Skills/Abilities/Competencies:

• The Mortgage Systems Administrator should have a solid understanding of Loan Origination Systems and the mortgage process, along with knowledge of relevant regulations such as TRID, RESPA, and HMDA. This role requires technical skills in system configuration, testing, troubleshooting, and reporting, as well as strong communication abilities to support training and documentation. Attention to detail, problem-solving skills, and the ability to work collaboratively across teams and with vendors are essential. A commitment to compliance, data security, and confidentiality is key

Work Environment:

• Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is a largely sedentary role.
• While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disabilities.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

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