Job Description

OVERVIEW :

Our client, a provider of Health, Dental, Vision, Medicaid, and Medicare Healthcare service plans in the state of California with 4.7 million members and $22.9 billion of annual revenues , seeks an accomplished Medicare Enrollment Coordinator .

IMPORTANT NOTES:

• This will be a HYBRID role.
• Allow to work from home after completing 2 weeks onsite training.
• Work Location: 300 Canoga Avenue, Woodland Hills, CA 91367.
• DURATION: 3 months assignment with possible extension.
• Shift Hours: Varied shifts between 8:00 AM – 8:00 PM, Monday–Sunday, including weekends.
• We’re seeking Bilingual (Spanish-English) Medicare Enrollment & Sales Support Coordinators to join our Medicare Sales Team during the Annual Enrollment Period (AEP).
• Background check and language proficiency testing required prior to start.
• Must have Ethernet connection for remote work – equipment provided.

RESPONSIBILITIES:

• Answer and triage incoming calls from prospective members, directing non-sales calls appropriately.
• Enroll prospects and members into Medicare plans via phone following approved scripts.
• Make outbound calls to follow up on incomplete applications or gather missing information.
• Provide administrative support for sales teams, including data entry and documentation.
• Accurately enter enrollment information into multiple systems in a timely manner.
• Collaborate with other departments (Medicare Outreach, Billing, Customer Care) to resolve member inquiries.
• Navigate multiple applications efficiently while maintaining a high level of accuracy.

QUALIFICATIONS / REQUIREMENTS:

• Must have completed High school diploma or equivalent.
• Must be Bilingual – Fluent in Spanish and English (verbal and written).
• Must have 3-5 years of customer service experience in a health care or Health insurance call center domain.
• Strong computer proficiency – able to work across multiple applications quickly.
• Excellent verbal communication skills with a professional and customer-focused demeanor.
• Ability to work independently, multi-task, and manage time effectively.
• Background in customer service, sales support, or healthcare.
• Familiarity with Medicare or insurance enrollment processes.

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.

Recruiter Name: Jatin Rattan

Title: Senior Recruiter

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