Job Description

IT Coordinator

Position Overview:

We are seeking a detail-oriented and customer-focused IT Coordinator to join our healthcare IT team. This role is critical in ensuring the smooth operation of clinical and administrative systems by providing frontline technical support and collaborating across infrastructure, networking, and systems. The ideal candidate will have a strong understanding of healthcare environments, excellent troubleshooting skills, and the ability to work cross-functionally to resolve complex technical issues both with internal users and vendor partners.

POSITION REPORTS TO: CIO

Responsibilities:

• Provide Tier 1 and Tier 2 technical support for end-users across clinical and administrative departments.
• Troubleshoot hardware, software, network, and application issues in a timely and professional manner.
• Collaborate with vendor partners to support cloud-based systems.
• Assist in the deployment, configuration, and maintenance of applications (e.g., EHR/EMR systems, CRM, VOIP Phones).
• Monitor and respond to support tickets, ensuring issues are documented and resolved according to SLAs.
• Participate in IT projects including system upgrades, migrations, new center builds and new technology rollouts.
• Maintain accurate documentation of systems, procedures, and support resolutions.
• Ensure compliance with HIPAA and other healthcare IT regulations.
• Provide training and guidance to end-users on best practices and system usage.

Job Requirements

• 2-3 Year of support experience in supporting company IT Infrastructure (laptops, desktops, networking)
• Understanding of Microsoft Office365
• Experience with managing OS and Application Patching and maintenance
• Knowledge of cybersecurity best practices in healthcare.
• Familiarity with cloud platforms (Azure, AWS) and mobile device management.
• Understanding of Identity and Access Management
• General IT infrastructure knowledge

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