Job Description

At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Job Description

Salary $16.00 - $18.00 Hourly

The primary responsibility of this position is to ensure the resident’s comfort during the admission process and in their transition to the community by providing the highest degree of personal attention and customer service to both the resident and their family members. When in Reflections, the Hospitality Concierge acts as a liaison between the resident and their family and all other departments to ensure the resident is comfortable and is provided all the attention desired and deserved.

Qualifications

* MUST Have a Driver's License *

• High School Diploma or GED 

• A valid state driver’s license and at least 5 years of licensed driving experience

• Minimum two years work experience/training in hospitality and/or customer service required

• Excellent leadership, communications, interpersonal and customer service skills

• Excellent time management and organizational abilities.

Responsibilities include:

• Meet with managers and care staff daily to discuss any new admissions, concerns, changes, etc.
• Maintains an open and ongoing dialogue/relationship with residents, families and other team members.
• Act as liaison between resident/family and departments to meet overall needs of resident.
• Review menus and collect choices for all meals for the following day for Room Service program.
• Coordinate daily social hour with Dining Services and serve in Reflections Serenade dining room.
• Coordinate trips with Escapades department.
• Work with care management team and communicate daily regarding Reflections Serenade unit operations and resident needs. 

Additional Information

Benefits Offered ( Full Time ):

· Health Insurance: Medical/Rx, Dental, and Vision

· Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability

· Basic Life & Accidental Death & Dismemberment (AD&D) Insurance

· FSA (Commuter/Parking)

· Employee Assistance Program (EAP)

· 401(k) Retirement with Company Match

· Paid Time Off (PTO) and Holidays

· Tuition Reimbursement

Other Compensation Programs:

· Employee Referral Bonus

· Resident Referral Bonus

Equal Opportunity Statement:

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer.

We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating and inclusive environment for all employees.

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