Summary Works alongside counter Concierge partner to facilitate procedural appointment communication with Heart and Vascular procedural areas and Prep & Recovery Unit. Hours of operation; Monday-Friday 6:30am-3pm. Closed on major holidays.
Entity
Medical University Hospital Authority (MUHA)Worker Type
EmployeeWorker Sub-Type
RegularCost Center
CC000756 CHS - Prep & Recovery - HVC (Heart & Vascular) (ART)Pay Rate Type
HourlyPay Grade
Health-19Scheduled Weekly Hours
40Work Shift
Day (United States of America)Supervises and coordinates the daily operations of the Heart and Vascular waiting room. Acts as a professional role model to promote and resolve the needs of the patient, family and visitors in a caring, sensitive and responsive environment. Assists with daily supervision of the Guest Relations Representative and Specialist staff. Works closely with the management team to develop and implement inter-departmental programs for enhanced customer satisfaction. Assists with the education and implementation of all Joint Commission, DHSR, Health Department, System, Medical Center and departmental standards as they apply to the Guest Relations Program including personnel files, annual in-service education and training, reports and documentation. Assists with surveys, visits and inquiries. Participates as an interdepartmental/intradepartmental liaison, serving on hospital and community committees to promote the satisfaction of the patient, family and visitors and quality assurance. Responsible to promote a safe environment and perform all work related responsibilities in a safe manner.
Additional
Education: High School Degree or Equivalent Work Experience: 0-6months.
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The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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