Job Description

The Mobility Location Manager represents Fleet Mobility Solutions LLC to our customers, community leaders, business partners, vendors and government entities. The role of the Mobility Location Manager will be to manage end to end phases of the program at the location they oversee. This includes managing day-to-day operations, responsibility for hitting key metrics, end-to-end ownership of the employee lifecycle from hiring, training, coaching and discipline. 

A Day in the Life:

This position provides overall leadership to all employees with responsibility for operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Mobility Location Manager is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through consistent oversight, direction, alignment and motivation. 

The salary for this position is $75,000/yr + quarterly & annual bonus potential.

What You’ll Do:

• Oversee daily Mobility Solutions operations, ensuring each location meets key performance metrics for efficiency, compliance, safety, and customer satisfaction. 
• Manages all operational aspects of the branch, ensuring the location and employees are maintaining vehicles, location is prepared for each day’s business and properly staffed for all shifts. 
• Manages daily workflows to address issues promptly and ensure smooth operations. 
• Tracks and analyzes key performance indicators (KPIs) such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction. Ensures compliance with company policies, safety regulations, and local laws, taking corrective action where necessary. 
• Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities. 
• Conduct ongoing safety training, monitor driver performance, and provide corrective coaching based on safety metrics. 
• Ensure adherence to Mobility Solutions safety standards and local regulations using telematics, cameras, and safety scorecards. 
• Handle or assist in the resolution of customer service and driver issues while on app.
• Coach all staff and empower team members to engage in problem resolution and customer relations.
• Actively participate in the training, coaching, and mentoring of all Branch staff.
• Complete performance reviews with all Branch staff, discussing strengths and development opportunities.
• Hold weekly staff meetings to keep employees motivated and informed about business operations.
• Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge.
• Maintain an environment of positive employee relations.
• Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel. 

What We’re Looking For:

• High School Diploma or general equivalency diploma required. Associate’s degree preferred.
• Previous management experience in a fast-paced environment.
• Result orientation with demonstrated history of success.
• Demonstrated ability to direct and motivate teams.
• Proficiency in Technology.
• Financial and business acumen.
• Customer service resolution practices.
• Excellent communication techniques.
• Coaching ability.
• Labor & Employment laws.
• Operations Management.
• Project Management.
• Data Analysis and reporting.
• Highly organized. 
• Ability to interface with multi-faceted, cross-functional teams.
• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint. 
• Strong Time Management skills.
• Customer service aptitude - Ability to address and resolve customer service issues.
• Flexible and able to adapt to changes.
• Excellent oral and written communication skills.

What You’ll Get:

• Up to 40% off the base rate of any standard Hertz Rental.
• Paid Time Off.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.

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