Job Description
About the Role
We are seeking a Director of Fulfillment to lead our national distribution operations. This executive will be responsible for end-to-end fulfillment performance, including safety, quality, cost, delivery, and people leadership.
Key Responsibilities
- Lead a high-volume fulfillment/distribution operation with 100+ employees.
- Set operational strategy, budgets, and annual goals; deliver on key KPIs.
- Drive labor planning, forecasting, and workforce optimization.
- Implement process improvements and continuous improvement initiatives (Lean/Six Sigma).
- Oversee shipping, receiving, vendor relationships, and facility operations.
- Ensure compliance with OSHA, DEA, EPA, FDA, and other regulatory standards.
- Develop and mentor a strong leadership bench at the supervisor and manager levels.
- Partner cross-functionally with Finance, Sales, IT, and Customer Success to align fulfillment with company goals.
Required Qualifications
- 5+ years in fulfillment/distribution leadership with teams of 50–100+ employees.
- Hands-on leadership style.
- Experience in high-volume distribution or fulfillment center leadership.
- Proven success in labor planning, process optimization, and building high-performing teams.
Beneficial Qualifications
- Warehouse Management Systems experience.
- NetSuite ERP experience.
- Exposure to conveyance or automation systems.
- Lean/Six Sigma credentials (Green Belt minimum; Black Belt preferred).
Compensation & Benefits
- Competitive base salary, annual bonus, and equity.
- Comprehensive health, dental, and vision coverage.
- Generous PTO and holidays.
- 401(k) plan with company contribution.
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