Job Description

We’re hiring a Customer Success Manager in Philadelphia to join Specops Software (an Outpost24 company), a global cybersecurity leader specializing in password management and authentication solutions.

This is not a standard customer management role, it’s a chance to lead strategic relationships, drive measurable outcomes, and shape how businesses experience cybersecurity success. You’ll guide customers across enterprise and growth segments from onboarding through to adoption and advocacy, working closely with Sales, Product, and Support to ensure every customer gets maximum value from our solutions and achieves their goals.

What You Will Do

• Manage a diverse portfolio of enterprise and mid-market customers across North America, driving adoption, retention, and long-term value.
• Build and maintain strong relationships with senior stakeholders and operational champions.
• Collaborate closely with Sales, Product, and Customer Support to deliver a unified, best-in-class experience.
• Identify expansion and renewal opportunities and partner with Account Management to secure them.
• Leverage data and insights such as NPS, health scores, and churn risk to anticipate and prevent challenges.
• Contribute to process improvements, playbooks, and engagement models that scale with growth.

The Strengths You'll Bring

• 3 to 5+ years in Customer Success, Account Management, or Client Services, ideally in a B2B SaaS or cybersecurity environment.
• Proven success managing complex customer relationships and delivering measurable results.
• Excellent communication, presentation, and stakeholder management skills across both executive and operational levels.
• Proficiency with CRM and Customer Success platforms such as Salesforce, Gainsight, HubSpot, or ChurnZero.
• Analytical mindset, proactive approach, and ability to stay ahead of customer needs.
• Bachelor’s degree or equivalent experience.

But what’s in it for you?
In return for your efforts, we can offer you:

• To be a part of one of Europe’s fastest-growing cybersecurity innovators expanding rapidly across global markets.
• A flat organizational structure and lots of autonomy; you are not just a number. You will join an organization that offers a steep learning curve, where your contributions will have a tangible impact.
• A culture that values ownership, collaboration, and authenticity.
• A tight-knit Customer Excellence department that thrives on teamwork between Customer Success and Support.
• To grow your career, while making a real impact on how organizations stay secure and successful.
• Competitive compensation, flexibility, and opportunities to shape the future of customer success in cybersecurity.
• We prioritize the well-being and development of our employees. That’s why we offer a fitness allowance to support physical health and encourage continuous self-improvement and personal growth. Employees also benefit from regular performance conversations with their managers, focused on development and career progression.
• You’ll enjoy local perks enjoyed from our lovely Philadelphia office, from after-work social activities to a vibrant and collaborative work environment.

And so much more!

Sounds like you? Then apply today!

Don’t fulfil all the criteria? At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway.

This employer participates in E-Verify. As part of our hiring process, we will verify the employment eligibility of all new hires through the E-Verify System. Federal law provides all employees the right to work in the United States.

Please note that this position requires full permanent working rights in the United States, as Outpost24 does not sponsor visas.

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