Customer Advocate - Great Day Improvements
(Orlando & Jacksonville Locations)
Location: Orlando and Jacksonville, FL
Employment Type: Full-Time
Compensation: Competitive base + monthly growth bonus, quarterly bonuses, phone allowance, full medical, dental, and 401k
About Great Day Improvements
Great Day Improvements is a leading nationwide home improvement company committed to transforming homes and exceeding customer expectations. Join a dynamic team where your contributions drive success, and grow your career in a fast-paced, rewarding environment that values innovation and impact.
Job Summary
As a Customer Advocate, you’ll play a key role in delivering exceptional customer experiences while managing branch operations. This position offers the opportunity to make a direct impact on customer satisfaction and business growth, with performance-based rewards and a supportive team culture. Ideal for driven individuals eager to develop their skills and advance professionally.
Key Responsibilities
• Perform daily, weekly, and monthly branch administrative tasks (OA) as needed.
• Maintain a customer satisfaction rating above 90%.
• Ensure a 12-week lead time for sunroom, pool enclosure, and lanai projects.
• Meet or exceed monthly revenue forecasts.
• Keep Accounts Receivable (AR) below 10% and no older than 30 days.
• Execute the Jump program and maintain the Production Log.
Compensation Structure
• Base Salary: Competitive base
• Phone Allowance: $45/month
• Variable Compensation: Monthly growth bonus and additional quarterly bonuses based on branch performance and customer satisfaction, offering clear opportunities for career and financial growth.
• Benefits:
o Full medical and dental insurance
o 401k with GDI match
Qualifications
• Exceptional phone communication skills, with a focus on professional and effective customer interactions.
• Strong organizational and administrative skills.
• Ability to maintain high customer satisfaction and meet performance metrics.
• Experience in managing accounts receivable and revenue goals preferred.
• Proficiency in maintaining accurate records and logs.
• Excellent teamwork and interpersonal skills.
How to Apply
To apply, please submit your resume and cover letter to
Ryan.Doherty@greatdayimprovements.com
Join Great Day Improvements and kickstart your career with a team dedicated to excellence!
Great Day Improvements is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
...About the Company The Warehouse Manager is responsible for safe and efficient operation of the warehousing and shipping/receiving functions for all USMMC Operations. About the Role Primary responsibilities include safely leading and managing warehouse teams...
...Hotel General Manager Iconic Luxury Resort Location: [Key West, Florida] Full-Time | Relocation Assistance Available Were seeking a seasoned General Manager to lead an iconic, design-forward independent resort known for its personalized service, scenic setting...
ABOUT WIP Wip delivers a better energy experience. Period. We create smart, portable formats that provide a powerful boost without the baggage of traditional energy products. Our team sits at the intersection of science, design, and consumer culture. We bring together...
The ideal candidate will oversee safe and proper manufacturing of the company's production. In order to do this, the candidate will troubleshoot issues, ensure the efficient day to day operations of the company, and coordinating a team of production employees to make sure...
...development initiatives in our FinLabs we develop solutions for modernization, from... ...seeking a passionate and highly skilled Lead Python Data Engineer to spearhead the development... .... Requirements: 5+ years of experience in gathering user requirements, building...