Book of the Month is seeking a Customer Service Team Lead to work within our high performing customer service team delivering exceptional service while driving operational excellence. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, handle sensitive issues with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books.
What you will do…
About you…
Salary Range: $65,000 - $70,000
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