Customer Service Specialist Job at Randstad USA, Brooklyn, NY

MVB0T0hNaGdLeVNtQnYwcys0UjZYNHR1alE9PQ==
  • Randstad USA
  • Brooklyn, NY

Job Description

Love Making People Happy? Join Our Team!

Location: Office at 122 N 6th Street, Brooklyn, NY

Shift: 9:30 AM – 6:30 PM with a 1-hour unpaid lunch.

Duration: Temporary Assignment extending until October 15, 2025 (no extension, but potential for holiday support).

Work Model: Hybrid – 2 days in office (Wednesdays and Thursdays), with more in-office time during onboarding and training. Option to work more days in the office if preferred.

Compensation: $ 20.00 -21.00 hour pay rate.

The Role: This is an exciting entry-level opportunity for a compassionate problem-solver to be the heart of our customer experience! As our Global Concierge, your sole mission is consumer happiness! You'll be part of our dynamic Digital Team, reporting to the Global Online Client Care Manager , and collaborating across departments to ensure every customer inquiry is resolved with care.

What You'll Do:

  • Customer Champion: Be the first point of contact for email and phone inquiries regarding online orders, creations, and lab-boutiques.
  • Problem Solver: Support customers with general order and product questions via email and phone within service level agreement timeframes. Assist on our Customer Service phone lines (approximately 3 hours daily) and resolve consumer cases empathetically and promptly.
  • Order Alchemist: Liaise with our order fulfillment team to ensure seamless order delivery and communicate any service exceptions like delays or modifications.
  • Scent Guide: Help customers on their "Scent Discovery Journey," recommending creations and assisting with site navigation, order placement, and account registration/troubleshooting.
  • Organizational Ace: Monitor and maintain communication channels by categorizing requests , manage urgent consumer concerns , and maintain e-commerce logs.

What You Bring:

  • Experience: 1+ years of experience in a professional office setting. Retail experience, administrative experience, and experience working in customer service online or in a call center are all highly valued. Anything involving multitasking helps!
  • Soft Skills: Strong teamwork ability, active listening skills , empathy, and familiarity with our brand is a nice plus.
  • Client Service Star: A natural aptitude for providing exceptional, high-touch service.
  • Communication Pro: Excellent verbal, interpersonal, and analytical skills.
  • Tech Savvy: Proficient with MAC OS and MS Office; Salesforce is a plus!
  • Agile & Adaptable: Ability to multitask, work with urgency, and perform under pressure.
  • Flexible Spirit: Willingness to work all shifts, including weekends and overtime during busy periods.

Ready to join our scented revolution? Apply Today!

Job Tags

Hourly pay, Holiday work, Immediate start, Flexible hours, Shift work, All shifts,

Similar Jobs

Flybridge Staffing

Network Engineer Job at Flybridge Staffing

 ...Flybridge Staffing is currently searching for a Network Administrator for a client in the West Palm Beach area. The ideal candidate will...  ...: The focus of the role is the design, planning, operation, security, and day to day management of the corporate network. Design,... 

Via Mobility Services

Class C Hiring paratransit drivers, no CDL required, paid training Job Job at Via Mobility Services

Class C Hiring paratransit drivers, no CDL required, paid training JobSafely operate a paratransit vehicle and transport passengers with disabilities...  ...: (***) ***-**** Tell em' Gary's Job Board sent you.This truck driving job may have an alternate application method.... 

Prudent Engineering

Senior Computer Aided Design Technician Job at Prudent Engineering

 ...infrastructure for the next generation with passion and kindness. We provide quality, cost-effective engineering services to state and local governments and private-sector clients across New York State and Pennsylvania. Our project portfolio features experience in bridge,... 

Healthcare Staffing Plus

Permanent - Physician - Emergency Medicine - Newark, NJ Job Job at Healthcare Staffing Plus

 ...(Nights) | 1099 About the Location This Newark-based emergency department sees 39,000 annual visits and uses Epic as its EMR system. Located in a busy urban setting, it offers diverse patient exposure and strong physician and APP collaboration. Responsibilities... 

ACRP - Association of Clinical Research Professionals

Manager, Clinical Research Content & Curriculum Writer Job at ACRP - Association of Clinical Research Professionals

 ...development and curriculum design principles. ACRP seeks an experienced and dynamic Manager, Clinical Research Content & Curriculum Writer to join our Learning & Development team. This person will own, author and manage all content for ACRP training content and programs...