Customer Service Representative - Mortgage Job at LeadStack Inc., Fort Worth, TX

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  • LeadStack Inc.
  • Fort Worth, TX

Job Description

Title: Member Services Representative, Mortgage Servicing

Duration: 3 Months

Location: 100% Onsite - Fort Worth, TX 76155

Description:

Job Purpose

Responsible for providing cross functional support in the Mortgage Servicing department

Principal Duties and Responsibilities

• Set-up new loans in the FICS servicing system

• Handle property tax/insurance policy issues and provide service to members’ questions regarding their property tax or insurance policy

• Track and log legal documents related to mortgage processing

• Prepare and image documents for record retention

• Provide requested payoffs to members, loan officers, and other lenders

• Review account information with members and requests corrections as necessary

• Process legal documents when mortgage is paid in full

• Perform other duties as assigned

• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications

• High school diploma or GED minimum required

• Previous customer/member service experience required

Preferred Qualifications

• College degree in relevant field or equivalent relevant industry experience

• Previous experience handling mortgages

• Previous banking or Credit Union experience

• Experience with Episys

Knowledge, Skills & Abilities

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Ability to demonstrate strong organizational and multi-tasking skills and capacity for attention to detail

• Ability to effectively work with people of varying backgrounds and levels and securing inter- and intra-departmental

and external cooperation

• Ability to demonstrate above average interpersonal and communications skills & professional demeanor

• Ability to effectively prioritize work and meet deadlines under high volume pressure

• Ability to effectively communicate with all levels both verbally and written

• Ability to maintain satisfactory performance and attendance

Job Tags

Work experience placement, Work at office,

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