Customer Service Representative - Insurance Industry
Location: Newbury Park, CA
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Employment Type: Full-time, pay range $21-24 hourly DOE
About Us:
We are a trusted and customer-focused insurance agency committed to providing exceptional service to our clients. We're looking for a detail-oriented, licensed Customer Service Representative (CSR) to join our team and help us deliver outstanding support in a fast-paced, professional environment.
Position Overview:
The CSR will be responsible for assisting clients with policy inquiries, processing changes, managing documentation, and ensuring a smooth customer experience. The ideal candidate will have a strong background in the insurance industry, excellent communication skills, and the ability to manage multiple tasks efficiently.
Required Qualifications:
Active Property & Casualty (P&C) license
Experience with AMS (Agency Management System)
Ability to work Monday-Friday, 8:00 AM - 5:00 PM (with designated breaks)
Punctual, reliable, and able to work independently and collaboratively
Typing speed of 35+ WPM
Strong written and verbal communication skills
Proficient in Outlook, Microsoft Word, and Adobe
Preferred Qualifications:
Experience with Excel
Bilingual in Spanish and English
Key Responsibilities:
Respond to client inquiries via phone, email, and in person
Process policy updates, renewals, and cancellations accurately
Maintain client records in AMS and other systems
Collaborate with agents and team members to ensure client satisfaction
Provide exceptional service that strengthens client relationships
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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