Job Description

Start your career with purpose! InnoSource is hiring Customer Service Representatives to support Advanced Drainage Systems (ADS) , a locally headquartered manufacturer known for its commitment to innovation, sustainability, and community impact through water management solutions. Work in a brand-new, state-of-the-art facility and help make a real impact in your community.

What You’ll Do:

• Deliver exceptional customer support in a professional, office-based environment
• Solve problems and create positive, lasting experiences for customers
• Thrive in a fast-paced, team-oriented setting where collaboration is key

Why You’ll Love This Role:

• Career Growth – Clear paths for advancement and internal opportunities
• Work-Life Balance – Monday–Friday schedule (8am–5pm or 9am–6pm EST), weekends off
• Modern Workspace – Work in a cutting-edge 110,000 sq. ft. facility designed for innovation

Your Role at a Glance:

As a Customer Service Representative, you’ll be at the heart of our customer experience, delivering attentive and timely support. Here’s how you’ll make an impact:

• Respond and Resolve: Be the go-to for customer inquiries on products, orders, and shipments— bringing your professionalism and problem-solving skills to each interaction.
• Collaborate for Success: Work with internal teams (Sales, Freight, Plant, Order Management) to resolve issues and make every customer feel valued.
• Own the Process: Take initiative by ensuring order accuracy, completing thorough reviews, and following up with customers proactively.
• Advocate for Improvement: Identify and share process improvement ideas, and work closely with Order Management to implement best practices.
• Be the Voice of Calm: Handle concerns with empathy and patience, effectively diffusing challenging situations and building trust.

What Makes You a Great Fit:

• Strong Communication Skills: You’re a clear and effective communicator who genuinely listens, empathizes, and responds professionally.
• Problem-Solving Mindset: Quick on your feet, you can analyze situations, prioritize tasks, and offer practical solutions.
• Self-Motivated and Independent: You manage your workload confidently in a remote setting, taking pride in delivering quality work.
• Computer Savvy: You’re comfortable using technology to manage orders, communicate, and stay organized.

Your Qualifications:

• High School Diploma or GED required.
• Previous experience in a fast-paced, high-volume environment preferred.
• A background in logistics or account management is a plus but not required.

The Perks You’ll Enjoy:

• Compensation: Earn $17.50 per hour in a role that appreciates your contributions.
• Comprehensive Benefits: Medical and life insurance, dental reimbursement, and a robust benefits package to support you and your family.
• Career Growth: We’re committed to promoting from within, so your hard work won’t go unnoticed.

If you’re ready to bring your customer service skills to a company that values growth, empowerment, and making a difference, apply today! Start your next chapter with a company that invests in you, and join us in shaping an exceptional customer experience.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check and drug screen in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

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