Job Description

Description We are looking for a dedicated Customer Service Manager to lead and enhance our customer support operations in Sanford, Florida. This person must come in with solar industry experience. In this role, you will oversee escalated customer concerns, manage a third-party service team, and ensure a seamless and satisfactory experience for our clients. This is a unique opportunity to make a significant impact by improving processes, fostering cross-functional collaboration, and maintaining our company's strong reputation for exceptional service. Responsibilities: - Address and resolve escalated customer concerns with empathy and efficiency to maintain high satisfaction levels. - Design and implement strategies aimed at improving customer retention and overall satisfaction. - Monitor and analyze trends in escalations to identify root causes and recommend actionable solutions. - Supervise a third-party customer service team and remote agents, ensuring they meet performance and quality standards. - Collaborate with internal departments, including Sales, Operations, and Permitting, to resolve customer issues effectively. - Manage and oversee public responses on platforms such as Google Reviews and Better Business Bureau to preserve the company's reputation. - Create and maintain well-crafted responses, communication templates, and guidelines to ensure consistent messaging. - Keep detailed records of customer interactions and outcomes within company systems. - Evaluate customer service metrics and compile detailed reports for leadership on a regular basis. - Work with internal teams to address recurring challenges, implementing long-lasting solutions to improve customer experiences. Requirements - Proven experience in customer service management or a related leadership role. - MUST have experience in the solar industry - Expertise in analyzing customer service metrics and delivering actionable insights. - Proficiency in creating detailed communication templates and maintaining consistent messaging. - Demonstrated ability to manage external service providers and remote teams effectively. - Excellent problem-solving skills, with a focus on identifying and addressing root causes of customer concerns. - Familiarity with solar energy or related industries is a plus. - Strong organizational and multitasking abilities, with a track record of meeting deadlines and achieving goals. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work, Work at office,

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