Job Description

Title : Client Services Process Manager (Banking domain) - local

Location : Greensboro, NC

Salary : $90,000 – $110,000 annually

Position Summary:

• The Client Services Process Manager will support a team of Payment Specialists who serve as the face of the organization, providing clients with a primary point of contact for payment system support needs. This role also involves coordinating with other operations teams to ensure client needs are met. The incumbent will be responsible for overseeing a high-profile, customized component of the product offering and leading efforts to improve processing efficiency and operational effectiveness, ensuring clients receive high-touch, personalized service.
• This position requires a set schedule, typically a 5-day work week from Monday through Friday. Evening, weekend, and holiday support may occasionally be required.

Qualifications Required:

• Bachelor’s degree in a business-related field or 5–10 years of relevant work experience
• Background in banking or financial institutions strongly preferred
• Availability for weekend work and coverage as needed
• Experience with Mainframe and Windows Distributed systems
• Ability to manage multiple time-sensitive priorities in a fast-paced environment
• Strong attention to detail to ensure adherence to policies, procedures, and regulatory standards
• Excellent verbal and written communication skills, with an emphasis on client interaction
• Deep understanding of clearing and settlement processes
• Operational knowledge of processing, settlement, reporting, and regulatory requirements
• Experience maintaining operations and procedural documentation
• Knowledge of banking systems in batch and/or real-time environments
• Familiarity with credit/debit cards and related industry processes, including EMV and card network standards
• Proficiency in MS Excel; experience with automation tools like Power Automate strongly preferred
• Knowledge of banking and EFT payment systems to support client needs

Essential Functions and Responsibilities:

• Own and manage delivery of a complex, customized process central to a key product offering
• Lead multiple initiatives aimed at improving operational efficiency
• Produce monthly reports for internal and client use
• Support ad hoc projects and new product launches
• Cross-train on team functions to provide backup support during staffing shortages or peak periods

Success Factors / Job Competencies:

• Achieve all service level agreements
• Timely and thorough issue resolution and documentation
• Maintain all required documentation
• Ensure full compliance with internal and regulatory requirements
• Deliver efficiency and control initiatives on schedule
• Communicate clearly and promptly with clients and coworkers
• Maintain team procedures, schedules, and checklists
• Develop and manage reports for internal and management use

Physical Demands and Work Environment:

• Work is primarily sedentary and conducted in a standard office environment with adequate lighting and temperature control. No hazardous conditions are present. Employees are expected to report to the office 2–3 days per week. Onsite work requirements may be subject to change. Occasional travel may be required.

Please connect with me at (609) 257-2872 or drop me your contact at anil.chamoli@russelltobin.com .

Anil Chamoli

Lead - Recruitment

Contact : 609-257-2872

Email : anil.chamoli@russelltobin.com

Job Tags

Holiday work, Work experience placement, Local area, Weekend work, Afternoon shift, 2 days per week, 3 days per week, Monday to Friday,

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