Claims Administrative Assistant Job at First Student, Cincinnati, OH

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  • First Student
  • Cincinnati, OH

Job Description

We are seeking a detail-oriented and organized Claims Administrative Assistant to support our team of Transportation Claim Adjusters. This role plays a key part in ensuring the efficiency of claims processing by handling administrative tasks, maintaining accurate records, and facilitating communication between claimants, adjusters, and other departments. This is a hybrid position, allowing for 1–2 remote workdays per week after the training period. Please note that the position will be 100% on-site during training.

Key Responsibilities:

  • Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage).
  • Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs.
  • Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices).
  • Track and document compliance with transportation safety and reporting regulations.
  • Maintain accurate and up-to-date electronic claim files in the claims management system.
  • Prepare and send claim-related communications such as letters, reports, and summaries.
  • Handle confidential information with discretion and professionalism.
  • Provide general administrative support and assist with special projects as assigned.

Qualifications:

  • High school diploma or equivalent (Associate degree or higher preferred).
  • 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
  • Familiarity with legal and transportation terminology/documents is a plus.
  • Strong organizational skills with high attention to detail and accuracy.
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Experience with claims management software (a plus, but not required).
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Job Tags

Work at office,

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