As a Call Center Administrator, you will be responsible for daily support activities, including:
• Acting as the primary point of contact for all site related service requests called in or entered by site personnel.
• Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS).
• Monitoring work order queues and assigning to correct scheduling group.
• Coordinates some outside service calls with specific vendors • Dispatching technicians to perform reactive maintenance work.
• Entering work order information, setting priorities, and forwarding work order for further processing.
• Maintaining and updating records, reports, files, and communication information.
• Researches and answers all customer work order status inquiries.
• Reviewing, entering, and tracking MRO purchasing requisitions.
• Performing all other duties as assigned.
As the Call Center Administrator, you will be expected to:
• Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.
• Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.
• Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.
• Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible
Communication
• Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint
• Ability to communicate clearly via phone
• Ability to work closely with customer during site emergencies. • Excellent oral and written communications
Minimum Requirements
• High School Diploma or demonstrated equivalent.
• Two years of experience answering and routing incoming calls (business education may substitute year for a year).
• Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
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