Call Center Specialist Job at Insight Global, Washington DC

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  • Insight Global
  • Washington DC

Job Description

As a Call Center Administrator, you will be responsible for daily support activities, including:

• Acting as the primary point of contact for all site related service requests called in or entered by site personnel.

• Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS).

• Monitoring work order queues and assigning to correct scheduling group.

• Coordinates some outside service calls with specific vendors • Dispatching technicians to perform reactive maintenance work.

• Entering work order information, setting priorities, and forwarding work order for further processing.

• Maintaining and updating records, reports, files, and communication information.

• Researches and answers all customer work order status inquiries.

• Reviewing, entering, and tracking MRO purchasing requisitions.

• Performing all other duties as assigned.

As the Call Center Administrator, you will be expected to:

• Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.

• Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.

• Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.

• Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible

Communication

• Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint

• Ability to communicate clearly via phone

• Ability to work closely with customer during site emergencies. • Excellent oral and written communications

Minimum Requirements

• High School Diploma or demonstrated equivalent.

• Two years of experience answering and routing incoming calls (business education may substitute year for a year).

• Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.

Job Tags

Flexible hours, Shift work,

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