Call Center / Customer Service Specialist
Location: Bloomfield, CT (REMOTE)
Job ID: #71958
Pay Range: $21-23
The deadline to apply is 01/31/2026
TECHNICAL SKILLS - Must Have:
Ability to interpret orders and spot anomalies within orders (attention to detail)
Ability to work remotely and maintain productivity
Able to enter at least 100-120 orders per day
Able to follow established processes
Fluent in English, both written and oral
Literacy in Microsoft Products (Teams/Excel/Outlook/Word)
Sense of urgency
Type at least 65 wpm accurately
Nice To Have:
Prior experience in the elevator industry
Prior experience with HubSpot
Prior experience with industrial part ordering/inside sales
JOB DESCRIPTION
Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one's time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience:
High school diploma or GED preferred.
0-2 years customer service related experience required.
Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices ( .
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. #ZR
...An epic analyst is a professional responsible for analyzing and managing the development of large-scale projects, known as epics, within an organization. These projects typically involve multiple teams and departments and have a significant impact on the overall business...
# Design visually appealing and user-friendly website layouts and interfaces # Convert design mockups into responsive HTML/CSS templates... ...new design elements and features # Follow best practices in web design, accessibility, and SEO # Stay updated with current...
We are looking for a nanny to help with our 3 kids, 8,9, and 13 to help us out over summer break. Primarily taking kids to the pool, park, and general neighborhood activities. We will go on a few summer trips as well, and a place in the mountains that we would like to...
...COBOL, JCL, VSAM, etc.). Hands-on experience with version controller tools like CA Endevor/Changeman. Experience in manual testing and test automation for mainframe applications. Familiarity with Job Control Language (JCL) for scheduling and running jobs....
...color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 512628 Reference Date:11/18/2025 Job Code Function:Distr Center/Logistics Ops...