Call Center Customer Service Representative Job at The Drying Company, Toano, VA

MHZGT0ZjdG5MaXl0RC93dStvZDhXNEJ0anc9PQ==
  • The Drying Company
  • Toano, VA

Job Description

Call Center Customer Service Representative Location Toano, VA :

The ideal Appointment Center Representative at The Drying Company will desire to make a career of great communication. Whether they are calling to schedule a free estimate or reach another department, our clients are all first greeted by the friendly and professional individuals in our Appointment Center. Appointment Center Reps do NOT make cold calls; instead, our investment in marketing generates prospective customers (leads) who call or contact us through the internet to inquire about a free quote for our services, which is then given during an initial in-home appointment. At The Drying Company, we are passionate about delivering outstanding customer experiences and excellence-driven results. If you're a person of integrity, if you are a leader or know you have leadership potential, if you enjoy learning and want to be an expert in your field, and if you take pride in a job well done, Team TDC is the place for you!

Position: Appointment Center Representative

Location: 3005 John Deere Road - Toano, VA 23168

Schedule: M-F, Day Shift

Pay Range: $15-17/hr, depending on experience (plus performance bonuses)

What You'll Do as an Appointment Center Representative:

  • Convert inbound calls into appointments
  • Call “live leads” in required time frame.
  • Convert outbound calls into appointments (web inquiries & cancellations)
  • Direct incoming calls to the correct department/person
  • Assemble and mail informational packets
  • Report customer feedback (as received)
  • Verify and update Customer Profiles
  • Promptly respond and communicate via email with customers and colleagues
  • Accurately schedule appointments
  • Accurately document call activity, call logs, and notes as needed in i360 a salesforce-based CRM.
  • Independent work with collaborative environment to meet goals and assigned objectives.
  • Accurately describe our services and the problems we solve for homeowners.

What We're Looking for in an Appointment Center Representative :

  • Minimum one year of call center work or equivalent (required)
  • Minimum two years of customer service (required)
  • Articulate & friendly verbal communication skills.
  • Basic computer & software skills
  • Demonstrated effective problem-solving skills.
  • Ability to communicate effectively with co-workers.
  • Organized, with attention to detail.
  • Ability to focus on multiple priorities.
  • Consistent attendance
  • Represent the company in a professional, polite and friendly manner.
  • Comfortable in a fast-paced environment

What We Offer:

  • Health, Dental, & Vision Insurance
  • 401K & Life Insurance
  • Paid Vacation & Holidays
  • Great Work Environment: Team-orientated, family-owned, small business with casual dress

Physical Requirements:

  • Must be able to sit for long periods of time.
  • Most of the day will be spent on the phone and computer.
  • Carrying, crouching, kneeling, lifting, pulling, sitting, standing, stooping, talking, and walking.

Specializing in keeping the outside outside , The Drying Company is passionate about protecting homes and building strong relationships with our clients, our community, and our fantastic team! The Drying Company has been serving homeowners and businesses throughout Hampton Roads, Greater Richmond, and the Virginia Peninsula since 2002. We are a family-owned Home Performance Contractor, specializing in attics, basements, crawl spaces, foundation repair, and gutters. To learn more about our company, visit

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Experience:

  • call center/phone line: 1 year (Required)
  • customer service: 2 years (Required)

Ability to Commute:

  • Toano, VA 23168 (Required)

Work Location: In person

Job Tags

Full time, For contractors, Casual work, Shift work, Day shift,

Similar Jobs

Mathnasium of El Paso

Math Instructor Job at Mathnasium of El Paso

 ...Elementary to Pre-Calculus At Mathnasium, we help kids in grades Pre-K to 12+ understand math by teaching them the way that makes sense to them. When math makes sense, kids leap way ahead whether they started out far behind or already ahead in math. Our formula for... 

Lickety-Split

Entry Level HVAC Service Technician Job at Lickety-Split

 ...of ventilation and air conditioning systems and equipment Cleaning and adjusting HVAC systems, including performing warranty services Performing routine maintenance on HVAC equipment Following service standards and work instructions to meet customer requirements... 

Capital Machine

Marketing Specialist Job at Capital Machine

 ...Machine and Modern Machinery Company are now hiring for a Marketing Specialist as a full-time job in Tampa, FL. Relocation available. The...  ...and Service. This includes everything from event promotion, email marketing, and paid ads to service-focused inbound content... 

Midland Credit Management

Email Marketing Coordinator Job at Midland Credit Management

Email Marketing Coordinator Location San Diego, CA : We are looking for an Email Marketing Specialist to join MCM's Digital Marketing team - one of the most entrepreneurial teams within our company. We pride ourselves on moving fast, multitasking, continuous improvement... 

Fresenius Medical Care Holdings, Inc.

Outpatient Registered Nurse - RN Job at Fresenius Medical Care Holdings, Inc.

 ...nephrology career from novice to expert ~10-12 hour shifts Clinic Hours of Operation: MWF: 5:00am-5:00pm TTS: 5:00am-5:00...  ...53081 PURPOSE AND SCOPE: The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical...